FIXED SHOULDER PADS: Soft breathable cloth, do not worry about pad slipping and hurt your shoulder by heavy bag; Fixed shoulder pad, KEEP THE PAD ON YOUR SHOULDER ALL THE TIME, let you walk without influence from slipping pad, 100% more comfortable
DUAL BALANCED BUCKLE: Double balanced clasps, let shoulder force more even, MAKE BAGS FEEL 50% LIGHTER; With non-slip design, the DUAL CLASPS ARE STABLE and will not change the length of the shoulder strap on its own due to the weight change of the bag
ADJUSTABLE STRAP in BOTH SIDE: Nylon material with dual balanced buckles, adjustable length from 37'' to 57'' (94 to 145 cm), suitable for people whose height is between 1.5 meters and 1.8 meters
TWIST-LOCK-HOOKS: High quality aluminum alloy material is more solid and hard, enough for the weight of 18kg; the hooks opening is larger than other regular straps, 360 rotation, easier to hang on D-ring or equivalent hardware
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Service@Zinmark.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Service@Zinmark.com.
12 months Warranty
We provide a 12-month warranty period for all the products sold (subject to the date of receipt). If the products are damaged within 3 months, you can replace them for free. If the products are damaged within 3 months, you can provide free maintenance service (customers repair by themselves, and we will reimburse the expenses).
Note: If your products need after-sales service, please contact customer service within the after-sales period.You need to take a picture of the damaged product including the details and send it to customer service
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Non-returnable factors include products that have been used for a while and don't like them.Product damage caused by human factors such as intentional scratches or other intentional damage within the warranty period.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.