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From the manufacturer
Backpacks
Signature backpacks redesigned for today's journeys with EcoSystem recycled fabrics and modern feature sets.
Duffles
For short trips and weekends away.
Discover our range of duffles, designed with storage features for your essentials.
Luggage
Pack for the unexpected.
Built with durable EcoSystem Hardshell and recycled fabrics, our luggage is performance tested to handle all the trips you're taking.
Crossbodies
Head out and explore with crossbodies designed for hands-free journeys.
Accessories
Accessories for everywhere you're headed. made with EcoSystem recycled fabrics.
Headwear
Don't forget a hat.
Explore signature caps, bucket hats and beanies, made with comfortable fabrics for daily wear.
Product description
For your daily journey. Multiple pockets, recycled materials - this is the perfect backpack to carry your creative tools and organize your day's essentials.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Service@Zinmark.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Service@Zinmark.com.
12 months Warranty
We provide a 12-month warranty period for all the products sold (subject to the date of receipt). If the products are damaged within 3 months, you can replace them for free. If the products are damaged within 3 months, you can provide free maintenance service (customers repair by themselves, and we will reimburse the expenses).
Note: If your products need after-sales service, please contact customer service within the after-sales period.You need to take a picture of the damaged product including the details and send it to customer service
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Non-returnable factors include products that have been used for a while and don't like them.Product damage caused by human factors such as intentional scratches or other intentional damage within the warranty period.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
